Refund policy

Return and Refund Policy

Last Updated: August 4, 2026

At kairhomall, we want customers to be satisfied with their purchases. Please review this Return and Refund Policy carefully before submitting a return request.

1. Return Period

Customers may request a return within 30 days of receiving the order.

Return requests submitted after the 30-day period may not be accepted unless the product is faulty or applicable law requires otherwise.

2. Return Eligibility

To qualify for a return, the product must:

  • Be unused, unworn, unwashed, and undamaged;

  • Be in its original condition;

  • Include the original packaging, labels, and accessories;

  • Show no signs of outdoor wear, stains, odors, alterations, or misuse; and

  • Be accompanied by valid proof of purchase.

Shoes and sandals should only be tried on indoors on a clean and dry surface.

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Products showing signs of wear or use;

  • Products damaged after delivery;

  • Products returned without original packaging or labels;

  • Clearance or final-sale products clearly marked as non-returnable;

  • Gift cards;

  • Personalized or customized products; and

  • Products returned without prior authorization.

These exclusions do not apply where a product is faulty, incorrectly supplied, or where applicable law requires a remedy.

4. How to Request a Return

Before returning any product, please contact us at:

Email: gyepjygmgdgm01@outlook.com

Please provide:

  • Your full name;

  • Order number;

  • Product name;

  • Reason for the return; and

  • Clear photographs if the product is damaged, defective, or incorrect.

Do not return a product before receiving return instructions from us. Unauthorized returns may be refused or delayed.

5. Return Shipping

For change-of-mind returns, including returns related to size, color, style, or personal preference, the customer is responsible for return shipping costs.

If the product is confirmed to be defective, damaged upon arrival, or incorrectly supplied, kairhomall will provide an appropriate return solution and cover reasonable return shipping costs where required.

We recommend using a trackable shipping service. We are not responsible for return packages lost or damaged during transit when the return shipping was arranged by the customer.

6. Damaged, Defective, or Incorrect Products

Customers should inspect their order promptly after delivery.

If a product arrives damaged, defective, or different from the product ordered, please contact us as soon as possible and provide photographs of:

  • The product;

  • The defect or damage;

  • The original packaging; and

  • The shipping label.

After reviewing the claim, we may offer a replacement, refund, repair, or another appropriate resolution.

7. Return Inspection

All returned products will be inspected after they are received.

We reserve the right to reject a return or reduce the refund amount if the product:

  • Has been worn, used, washed, altered, or damaged;

  • Is missing original packaging, labels, or accessories;

  • Is not the product originally purchased; or

  • Does not meet the return conditions stated in this policy.

Customers will be notified by email after the return has been reviewed.

8. Refunds

If a return is approved, the refund will be issued to the original payment method.

Please allow approximately 5 to 10 business days for the refund to appear after it has been processed. The exact processing time may depend on the customer’s bank, card issuer, or payment provider.

We are not responsible for processing delays caused by financial institutions or payment providers.

9. Shipping Fee Refunds

Original shipping fees are generally non-refundable for change-of-mind returns.

If an order received free shipping and is partially returned, the refund will normally be based on the amount paid for the returned product.

Shipping charges may be refunded where the return results from a defective product, an incorrect product, or an error made by kairhomall.

10. Exchanges

We do not guarantee direct exchanges because product availability may change.

To obtain a different size, color, or style, customers may be asked to return the original product and place a new order after the return has been approved.

Replacement products for defective, damaged, or incorrect items are subject to stock availability.

11. Order Cancellations

Customers should contact us immediately if they wish to cancel an order.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already been shipped, the customer must follow the standard return procedure after receiving it.

Approved cancellation refunds will be issued to the original payment method.

12. Consumer Rights and Contact Information

Nothing in this Return and Refund Policy excludes, restricts, or limits any consumer right or remedy that cannot legally be excluded under applicable law.

For return or refund inquiries, please contact us:

Store Name: kairhomall
Email: gyepjygmgdgm01@outlook.com
Telephone: +64 6 867 9389
Return Address: 76 Routley Crescent, Upper Hutt, New Zealand

Please contact us before sending a return. The return address or return instructions may vary depending on the product and delivery location.