Shipping policy

Shipping Policy

Last Updated: August 4, 2026

Thank you for shopping at kairhomall. We are committed to providing a reliable and transparent shipping experience for all customers. Please review the following shipping terms before placing your order.

1. Shipping Charges

Shipping fees are calculated based on the total order amount displayed at checkout:

  • Orders over USD $49.00 qualify for free standard shipping.

  • Orders of USD $49.00 or less are subject to a standard shipping fee of USD $5.99.

The applicable shipping fee will be clearly displayed during checkout before payment is completed.

2. Order Processing

After an order is successfully placed, customers will receive an order confirmation email.

Orders are subject to payment verification, product availability, and address verification before shipment. Orders placed on weekends or public holidays may begin processing on the next business day.

During promotional periods, holidays, or periods of unusually high order volume, order processing may take longer than usual.

3. Estimated Delivery Time

The estimated delivery time is generally 7 to 14 days after the order has been processed and shipped.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other circumstances beyond our reasonable control.

4. Shipping Destinations

Available shipping destinations will be displayed during checkout.

Customers are responsible for ensuring that the shipping address, recipient name, telephone number, postal code, and other delivery information are complete and accurate.

We are not responsible for delivery failures, delays, returned packages, or additional costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

5. Order Tracking

When tracking information is available, a shipping confirmation email containing the tracking number or tracking link will be sent to the email address provided at checkout.

Tracking information may take several days to update after the package has been transferred to the shipping carrier.

6. Customs Duties, Taxes, and Import Fees

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated during checkout, these additional charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs processing may also cause delivery delays. kairhomall does not control customs authorities and cannot guarantee customs clearance times.

7. Shipping Delays

Delivery delays may occur due to circumstances including, but not limited to:

  • Severe weather or natural disasters

  • Customs inspections or clearance delays

  • Carrier disruptions

  • Public holidays

  • Incorrect delivery information

  • Remote or restricted delivery locations

  • Unexpected transportation or logistics issues

kairhomall will make reasonable efforts to assist customers with shipping inquiries, but we are not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

8. Lost, Missing, or Delayed Packages

If an order has not arrived within the estimated delivery period, customers should first review the tracking information and check with household members, neighbors, building management, or the local delivery carrier.

Customers should contact us promptly if the tracking information shows that the package has been delivered but it cannot be located, or if the tracking information has not been updated for an extended period.

We will review the available shipping information and assist with submitting an inquiry to the carrier when appropriate. Any replacement, refund, or other resolution will be determined after the carrier investigation and in accordance with our Return and Refund Policy.

9. Damaged Packages

Customers should inspect their packages immediately upon delivery.

If an item arrives damaged, customers should contact us as soon as possible and provide:

  • The order number

  • A description of the damage

  • Clear photographs of the damaged item

  • Photographs of the shipping package and shipping label

Customers should retain the original packaging until the claim has been reviewed.

10. Returned or Undeliverable Packages

A package may be returned to us if:

  • The shipping address is incorrect or incomplete

  • The recipient refuses delivery

  • The package is not collected within the carrier’s required collection period

  • The carrier is unable to complete delivery after multiple attempts

If a package is returned because of information or circumstances attributable to the customer, additional shipping charges may apply before the order can be shipped again.

Original shipping fees and return-to-sender charges may be non-refundable, except where required by applicable law.

11. Order Changes and Cancellations

Customers should contact us immediately after placing an order if they need to change the shipping address or request an order cancellation.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped. Once an order has been shipped, the shipping address generally cannot be modified by kairhomall.

12. Contact Information

For questions regarding shipping, tracking, or delivery, please contact us:

Store Name: kairhomall
Email: gyepjygmgdgm01@outlook.com
Telephone: +64 6 867 9389
Address: 76 Routley Crescent, Upper Hutt

Please include your order number and the email address used to place the order so that we can assist you efficiently.

13. Policy Updates

kairhomall reserves the right to update or modify this Shipping Policy when necessary to reflect changes in our shipping services, carrier arrangements, business practices, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.